Knock Your Socks Off Answers
Solving Customer Nightmares & Soothing Nightmare CustomersKristin Anderson, Ron Zemke
Data aparitie: 1995
Limba: Engleza
Coperta: Brosata (paperback)
Numar volume: 1
Numar pagini: 144
Dimensiuni: 240 x 170 mm
Greutate: 0.22 kg
ISBN/Cod: 0-8144-7884-0
Ilustrator: John H. Bush
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